At SoleTouched, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@soletouched.com within 30 days of receiving your order.
- Provide your order number and reason for the return.
- We will provide you with a return shipping label and instructions.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Personalized items
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@soletouched.com.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.